Beta Program Terms

Pixel Sentinel is new, and we want to hear from the people using it. Beta customers get their first month of the Starter plan free. In return, we ask them to tell us what goes wrong and what could be better.

You join by ticking Join the Beta Program when you choose Starter in your dashboard. That records your agreement to these terms with your order.

• Your first month of Starter, billed monthly, is free. The code BETA is applied for you at checkout. It doesn’t apply to yearly billing or to other plans.
• Beta licenses are limited. Once they’re gone, checkout is charged at the normal price.
• One free month per customer. You can’t use it again with a new account, and it has no cash value.
• Checkout still asks for a payment method, because the subscription carries on after the free month.
• After the free month, Starter renews at the normal price ($9 a month plus any tax) unless you cancel before the renewal date. Your dashboard shows that date. You can cancel at any time in Billing → Manage billing, and the plan stays active until the end of the period.
• Our Refund Policy applies to every payment after the free month.

• Report problems to our support desk. If something doesn’t work, looks wrong or confuses you, tell us with the Help button in your dashboard or by email to support@pixelsentinel.net. Please say what you were doing, which page or image it happened on, and include a screenshot if you can. Small problems count. They’re often the ones nobody else reports.
• Answer our follow-up survey. Near the end of your free month we’ll email you a short survey (about 5 minutes) about how Pixel Sentinel worked for you. We may send one more a few months later.
• Be candid. We’d rather hear “this was confusing” than nothing at all.

These are things we ask, not conditions of your plan. We won’t charge you, limit your plan or close your account because you missed a survey.

• We read every report and reply to it, and we’ll tell you when something you reported is fixed.
• The service may change during the beta: features may be added, changed or removed, and you may find more bugs than you would in a mature product. Our Terms of Service cover what happens if we remove something important to your plan.
• We’ll email beta customers about significant changes. Surveys and beta updates come from support@pixelsentinel.net. We never ask for your password.

You don’t have to give us feedback. If you do, we may use it to improve Pixel Sentinel, with no obligation or payment to you. We won’t publish your name, your business or a quote from you without asking first.

We may end the Beta Program, close it to new customers or change these terms at any time. That won’t take away a free month you have already started. If we change what we ask of existing beta customers, we’ll email you first.

You can leave the program by telling support. Your plan carries on as a normal subscription, and we’ll stop sending you beta surveys and updates.

Pixel Sentinel LLC · 16970 Meadow Ln, Nampa, ID 83687, USA · support@pixelsentinel.net