Terms of Service

Pixel Sentinel protects images you publish on the web. You upload images and tell us which websites may show them. We store each image only in scrambled form. We show the real image to visitors on your approved sites, and a scrambled copy carrying your name to everyone else. Large views can carry an invisible watermark that links a leaked copy to the visit it came from.

No image protection is perfect. Screenshots can’t be blocked, and a determined, technical person can get around some of these measures. What it can and can’t do explains the limits, and it is part of these terms.

Pixel Sentinel is built for photographers, illustrators, graphic designers and other creative professionals publishing their own visual work. It is not certified or audited for regulated or sensitive data: we have no SOC 1 or SOC 2 report or ISO/IEC 27001 certification, we are not a HIPAA business associate and don’t sign business associate agreements, and we aren’t assessed under PCI DSS or similar frameworks. Don’t use it for health, payment, identity or other regulated data.

• You must be at least 16 years old and able to enter a binding contract.
• Give us an email address that works. We send verification links, security notices and important notices there. You must verify it before you can upload images.
• You can sign in with Google, Microsoft, Facebook, Pinterest or an email address and password. Keep your sign-in accounts, your password and your scramble password safe. You are responsible for activity on your account. We can’t recover your scramble password. Without it, nobody, including us, can turn your stored copies back into the originals.
• If you use the service for a business, you confirm you can accept these terms on its behalf.

Plans are sold through Stripe. Stripe processes the payments, and Sold through Link, LLC (“Link”), a Stripe company, is the merchant of record: it takes your payment, adds sales tax or VAT, and sends your receipts and invoices. Link’s terms for these purchases also apply. For a question about a payment, a receipt or a refund you can contact us at support@pixelsentinel.net or Link support. For anything about the service itself, contact us.

• Plans are subscriptions, billed monthly or yearly in advance, at the prices shown on our pricing page when you buy. Link adds sales tax or VAT where it applies. Your card statement shows the charge as LINK.COM* followed by our name.
• Subscriptions renew automatically at the end of each period until you cancel. You can cancel at any time from your dashboard (Billing → Manage billing) or at link.com. Your plan stays active until the end of the period you’ve paid for.
• Each plan includes a number of real-image views a month and a number of images you can store. Very large files and full-size downloads count as more than one view, as set out on our pricing page. Scrambled copies, blocked attempts, bots and your own dashboard are never counted. Unused views roll over from month to month and year to year for as long as your account is active and in good standing. They expire when your plan ends, whether you cancel it or a payment fails and it is cancelled, and they don’t count while your account is suspended. Views from a plan can’t be refunded, transferred or exchanged for money.
• New accounts start on a 14-day free trial with no payment details needed: the real-image views, images stored and patrols set out on our pricing page, given once and not renewed. When the trial ends, or its views run out first, your real images pause until you choose a plan; the extra 10 days below are for paid plans. Trial views you haven’t used expire when the trial ends, unless you’ve chosen a plan by then. One trial per person or business: we may close accounts made to get more than one. We may change or end the trial for new accounts at any time.
• Scrambled copies are free in normal use. We may slow or limit automated or abusive traffic to them to keep the service working for everyone.
• If you run out of views, your real images keep showing for up to 10 more days, or until they have had as many extra views as your plan averages in 10 days (a third of your monthly allowance), whichever comes first. We’ll email you when this starts. Those extra views are counted and come out of your next monthly allowance. After that, your real images pause and visitors see the scrambled copies until the next month or until you upgrade. Nothing is deleted, and nothing becomes unprotected.
• To upgrade or downgrade, contact us and we’ll switch your plan. The charge is adjusted for the rest of the period.
• We may change prices, what a plan includes, or how views are counted, for future periods. We’ll email you at least 30 days before a change affects your subscription, and you can cancel before it takes effect.

Refunds, and what happens if you dispute a payment with your bank, are covered by our Refund Policy.

You keep all rights to the images you upload. You give us permission to store, process, scramble, resize, watermark and serve them, only as needed to run the service for you. That permission ends when you delete the image or close your account.

We don’t use your images to train AI models, and we don’t sell or license them to anyone. We add standard “no AI training” and copyright notices to the files we serve.

When we process personal data about visitors to your websites, we do it on your behalf under our Data Processing Agreement, which forms part of these terms.

You are responsible for the images you upload and for having the right to publish them. If someone brings a claim against us because of content you uploaded, or because you broke these terms, you agree to cover our reasonable costs and any damages that result, including reasonable legal fees. We’ll tell you about the claim promptly and let you take part in defending it. This doesn’t apply where the law where you live doesn’t allow it.

Our Acceptable Use Policy is part of these terms. In short:

• Only upload images you own or have permission to publish.
• No regulated or sensitive data, such as protected health information, payment card data or identity documents.
• No sexually explicit material, whether or not it is legal. Artistic nudity, such as fine-art photography or painting, and war or conflict imagery need our approval first.
• We check uploads automatically on our own servers. Images that may need an approval you don’t have are held, with only their scrambled copy shown, until we review them.
• Nothing illegal. We report child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC).
• No harassment, malware, attacks on the service, or reselling without our written permission.

We may remove content or suspend or close an account that breaks the policy. For sexually explicit or clearly illegal content we act straight away. For other problems, where we can, we’ll tell you first and give you a chance to fix them.

We respect copyright, and we expect our customers to. This section follows the US Digital Millennium Copyright Act (17 U.S.C. §512). Pixel Sentinel LLC has registered a designated agent with the US Copyright Office, registration number DMCA-1083400.

How to send a notice

If you believe an image served by Pixel Sentinel infringes your copyright, send a notice to our designated agent:

• by email to dmca@pixelsentinel.net, or
• by post to Pixel Sentinel LLC, DMCA Agent, 16970 Meadow Ln, Nampa, ID 83687, USA (also listed under registration DMCA-1083400 in the US Copyright Office’s DMCA Designated Agent Directory).

To be valid under §512(c)(3), your notice must include:

1. the work you say has been infringed, or a representative list if there are several;
2. the infringing material and where it is, so we can find it: the full address of each image or page served by Pixel Sentinel;
3. your name, postal address, telephone number and email address;
4. a statement that you believe in good faith that the use isn’t authorised by the copyright owner, their agent or the law;
5. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act for them;
6. your physical or electronic signature.

A notice that is missing these things may not be acted on. Knowingly misrepresenting that material is infringing can make you liable for damages under §512(f).

What we do

When we receive a valid notice, we promptly remove the material or disable access to it, and we tell the customer who uploaded it, giving them a copy of the notice.

Counter-notice

If your material was removed and you believe that was a mistake or a misidentification, you can send a counter-notice under §512(g) to the same email or postal address. It must include:

1. the material that was removed and where it appeared before it was removed;
2. your name, postal address, telephone number and email address;
3. a statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification;
4. a statement that you consent to the jurisdiction of the federal district court for your address, or for the District of Idaho if you’re outside the United States, and that you’ll accept service of process from the person who sent the original notice or their agent;
5. your physical or electronic signature.

We send the counter-notice to the person who made the complaint. Unless they tell us within 10 business days that they have filed a court action to stop the infringement, we restore the material between 10 and 14 business days after we receive your counter-notice.

Repeat infringers

We close the accounts of customers who repeatedly infringe copyright. An account that receives repeated valid notices will be closed, and the customer may not open a new one.

We work to keep the service running, but we don’t promise it will always be available or free of errors. We may change or improve features. If we remove something important to your plan, we’ll tell you in advance and you can cancel with a pro-rated refund for the unused part of a paid period.

You can stop using Pixel Sentinel and close your account at any time with Delete my account in your dashboard, or by emailing support@pixelsentinel.net. We may suspend or close an account that seriously or repeatedly breaks these terms, or doesn’t pay, including while a payment is disputed with a chargeback.

An account suspended for a chargeback stays closed, even if the dispute ends, unless you appeal by emailing support@pixelsentinel.net and we accept the appeal. Our Refund Policy explains how to avoid this by asking us for a refund first.

When an account is closed, we delete its images and data as described in our Privacy Policy. Download anything you need before then. We keep billing records and the history of your subscription and any payment disputes after an account is closed, for as long as tax, accounting and our own legal needs require.

The service is provided “as is”. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose. We don’t guarantee that the service will prevent every copy of your images, and we don’t promise that it meets the requirements of HIPAA, SOC 2, PCI DSS or any other regulatory or compliance framework.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, revenue or data. Our total liability for any claim is limited to the amount paid for the service in the 12 months before the claim. Nothing in these terms limits liability that can’t legally be limited, or your rights as a consumer under the law where you live.

We may update these terms. For significant changes, we’ll email you at least 14 days before they take effect. If you keep using the service after that, the new terms apply. If you don’t agree, you can cancel before they take effect.

These terms are governed by the laws of the State of Idaho, USA, without regard to its conflict of law rules, except where the law where you live gives you rights that can’t be waived.

If we have a dispute, please email us first. Most problems can be sorted out that way. Any dispute that can’t be is brought in the state or federal courts located in Idaho, and you and we agree to their jurisdiction. If you are a consumer and the law where you live gives you the right to bring or defend a claim in your local courts, you keep that right.

Pixel Sentinel LLC · 16970 Meadow Ln, Nampa, ID 83687, USA · support@pixelsentinel.net