Delete Your Data

1. Sign in to your dashboard.
2. Open Your data.
3. Under Delete your account, type your account email and click Delete my account.

This removes your account, every image and its thumbnails, your settings, your sign-in methods and your usage history from our live systems straight away, and cancels your plan so you aren’t charged again. Backups are cleared within 30 days. It can’t be undone, so download anything you need first: Download my data on the same page gives you a copy.

When you sign in with Facebook, we receive two things from it: your Facebook account ID and your email address. We store them so that you can sign in again. We don’t receive your friends, posts, photos or anything else, and we never post to Facebook.

Deleting your account, as described above, deletes both.

To keep your account but remove the Facebook connection, open Sign-in methods in your dashboard and click Disconnect next to Facebook. This deletes the Facebook account ID we hold. You need another sign-in method connected first, so that you can still get in.

You can also remove Pixel Sentinel on Facebook’s side, under Settings & privacy → Settings → Apps and websites. That stops Facebook sharing anything with us in future, but it doesn’t delete your Pixel Sentinel account; use the steps above for that.

The same applies to Google, Microsoft and Pinterest sign-ins. Disconnecting Pinterest also deletes the access token we hold for posting to your boards.

If you can’t sign in, email support@pixelsentinel.net from your account’s email address and ask us to delete your account. We’ll confirm it’s you, delete it within 30 days and tell you when it’s done.

A few records outlast an account, for the reasons given in our Privacy Policy:

• Billing records, your subscription history and any payment dispute records, for 7 years, for tax and accounting. Stripe and Link keep their own records too.
• The review log (who looked at a flagged image or decided on it, and when), for 2 years.
• Support requests you sent us, until we delete them. Ask us and we’ll delete yours.