Refund Policy

You can ask for a full refund within 14 days of any payment, whether it’s your first payment or a renewal, monthly or yearly. You don’t need to give a reason.

Payments are processed by Stripe, and Sold through Link, LLC (“Link”), a Stripe company, is the merchant of record. To ask for a refund, email support@pixelsentinel.net from your account’s email address.

You can also ask Link for a refund through Link support within 60 days of a payment. Link decides those requests under its own terms, and where they give you more than this policy does, they apply.

Refunds go back to the original payment method. They usually appear within 5–10 business days, depending on your bank.

After 14 days, payments aren’t refundable, except where the law requires it or where these terms say otherwise. For example, if we remove a feature that is important to your plan, you can get a pro-rated refund. You can still cancel at any time to stop future renewals. Your plan stays active until the end of the period you’ve paid for.

When we refund a subscription payment, the subscription for that period ends. Your real images pause, and visitors see the scrambled copies. Your images and settings are kept, so you can pick up where you left off if you subscribe again.

If a charge looks wrong, or you want your money back, please ask us first in one of the ways above. It’s faster than a dispute with your bank or card company, and within 14 days we refund without question.

If you open a chargeback or payment dispute instead, we suspend your account: your real images pause, visitors see the scrambled copies, and your dashboard becomes read-only. Nothing is deleted while the dispute is open. Link may contest a dispute about a payment that was made properly.

A chargeback closes your account for good, whichever way the dispute ends, unless you appeal and we accept the appeal. To appeal, email support@pixelsentinel.net from your account’s email address and tell us what happened. For example, if you had already asked us for a refund, or your bank opened the dispute without you asking, we’ll normally restore your account. We keep a record of the dispute afterwards, as our Privacy Policy describes.

This doesn’t limit your right to dispute a charge with your bank.

This policy doesn’t affect your rights under consumer law where you live. Pixel Sentinel isn’t offered to new customers in the European Economic Area, the UK, Gibraltar or Switzerland, but if you’re a consumer there with an existing account, you also have the cancellation rights described in Link’s terms, including a 14-day cooling-off period.

Questions? Email support@pixelsentinel.net.